Testimonial from Jukka Palosaari, Director of Engineering at Relex Solutions
“Miguel organized everything for us, we just had to join the workshops and get immediate value from them.
We invested a bit, but the outcome is huge. Even if no further actions are taken, simply doing the workshops shows you what the bottlenecks are, what’s slowing you down, and what is hurting the processes.
We took too many years without doing Value Stream Mapping, and this exercise proved its value in evaluating ways of working and identifying where to improve.
A revelation we had when we started was: how come when we are together, everyone wants to improve something different? We’re not working together for the same target. Everyone had different important things.
Miguel helped us work backwards from the value delivered to the customer and take a step back to get anchored on the customer. It refocused our conversation on value exchange with the customer and reconnected us to our north star—ensuring we are really doing things for the customer.”